Frequently Asked Questions
What are the arrival and departure times? Check in is between 3:30pm and 6pm (except on Fridays which is 9pm) and check out is by 10:30am. You can book an early arrival at 1:30pm which costs £25. Please be aware that we have limited availability each day, please get in touch if you would like to add this to your booking.
Are dog's allowed? Dogs are very welcome in our camping field but unfortunately, we do not allow dogs in our glamping accommodation.
Do I need to pay a security deposit? We require a £150 pre-authorisation security deposit one week before your check in date. This is returned to you at check out providing there are no losses or damages. It can sometimes take up to 5 days for this to show in your account. You will receive an automatic email requesting payment 1 week before your stay.
Do you allow smoking in the glamping accommodation? Smoking is strictly prohibited in our glamping lodges. Any evidence of smoking will result in loss of your deposit..
What happens if we accidently break, damage or lose something? Each lodge has an inventory of everything provided, which you should check on arrival. Any items found broken, missing or damaged following your stay must be paid for in full. We reserve the right make a charge to the booking card, without prior notice, for any items not paid for on departure.
Should we clean our lodge before we leave? Please leave your glamping lodge as you found it. We request that you wipe round the surfaces and sweep the floor before you leave, cleaning equipment can be found in the kitchen. Any guests who leave their accommodation in a mess will be charged £25 for additional cleaning.
Do you clean our accommodation or change the bedding during our stay? If you are staying for one week or longer you may request a clean and bedding change.
What cooking facilities are provided? The lodges have a fully equipped kitchen with a hob, oven, fridge and microwave. All cooking equipment is provided so you only need to bring your food.
Can we BBQ?Outside the fire pit can be used for grilling and barbequing, it also contains a built in pizza oven.
Is there a noise limit? We would ask that you are considerate towards other guests on the site and that music is kept to a reasonable volume. Quiet time is from 10:30pm till 7:00am. Music should be turned off during this time.
How many people can the accommodation sleep? The lodges can sleep up to 6 people. There is a double bed, 2 single beds and a double sofa bed.
Do you allow group bookings in the timber lodges? If you or your group plan to book more than 2 timber lodges, please call us to discuss your requirements before making a booking. We may cancel group bookings made without prior approval at anytime.