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Legal

Timber Lodge Terms & Conditions

We are a small campsite, and our aim is to keep it as somewhere people can come and enjoy the beautiful surroundings in a relaxing atmosphere.

Check in is from 3:30pm until 6:00pm (9pm Friday, high season only) and check out is at 10:00am. Early check in is available from 1:30pm. You can add this to your booking by emailing us. The cost is £25.00 and is subject to availability.

We pride ourselves on being approachable and friendly with high standards of customer service. If you have any issues with your accommodation during your stay, please let us know and we will do our best to resolve them. Please let us know of any damage, breakages, or maintenance issues that you come across. We are usually around on the site and there is someone in the office from 9am to 6pm each day.

Quiet hours are between 10:30pm and 7:00am. Music players/radios must be kept to a reasonable volume and switched off by 9:00pm. Please respect your fellow guests by keeping noise levels to a minimum after this time.

In the unlikely event that you are disturbed by people making too much noise, please call us on 07498212039 (24 hours).

We take our Health and Safety responsibilities very seriously and ask visitors to respect our safety rules and make themselves aware of the surroundings during daylight hours.

Children should be supervised by parents at all times.

Any accidents must be reported to reception as soon as is practically possible.

To look after our timber lodges, we ask our guests to not wear outdoor footwear inside.

Smoking is strictly prohibited in the timber lodges. If there is evidence of smoking this will result in you forfeiting your deposit.

We regret that we do not allow dogs in the lodges.

An inventory for each timber lodge is provided in the welcome pack and you should check this on arrival. Items that are missing, broken or damaged during your stay will need to be paid for. We will make a charge from your security deposit for all items not paid for prior to departure. Guests agree to inform us of any damage or loss however caused. Howgill Lodge reserves the right to enter your timber lodge for inspection at any time.

If your accommodation or outside equipment, including hot tub, is left in an unsatisfactory condition or damaged, you will be charged appropriate costs from your deposit. If the repair cost exceeds the £150 deposit you agree to pay the balance. We will provide an invoice which must be paid within 28 days.

Please leave your accommodation as you found it. Please wash, dry and put away all kitchen equipment and have a quick clean of the surfaces and a sweep around before you leave. In the kitchen you'll find the required cleaning equipment. Unfortunately, guests who leave a mess will be charged a £25 additional cleaning fee.

1 bag of logs is included so that you can get the hot tub up to your preferred temperature and for use in the fire pit. Extra logs (£8) and kindling (£3) are provided at your accommodation and you only pay for what you use when you check out. Guests are not permitted to use their own wood or charcoal.

The fire pit supplied may not be moved for safety reasons. Only timber can be burnt in the fire pit. Doors on your timber lodge MUST be closed when you are using the fire pit to stop smoke entering.

To protect the woodland, it is strictly forbidden to collect and burn timber from it.

Open fires are not allowed. Please use the fire pit provided.

BBQ's are permitted if raised off the ground. BBQ stands are available from reception for a £10 deposit. Please do not put BBQ's on the wooden table, decking, hot tub or grass.

Please familiarise yourself with the location of the fire extinguisher, fire blanket and first aid kit.

Guests who use the hot tub must read the detailed instructions provided in the Welcome Pack before using it. The hot tub and lid can be easily damaged if used incorrectly. By using the hot tub, you agree to pay for any damage caused.

We do not allow visitors in the timber lodges even if part of your group is staying on the campsite. This helps to safeguard the comfort and security of all our guests.

If you or your group plan to book more than 2 timber lodges, please call us to discuss your requirements before making a booking. We may cancel group bookings without prior notice if you have not contacted us.

We do not accept responsibility for any damage, loss or injury to any member of your party, vehicle or possessions.

Please note we only have a very limited number of additional spaces for extra cars. Please let us know if you would like to bring an extra car before arriving on site so we can make sure we have capacity for this. Extra cars are charged at £10 per night.

Please observe the campsite speed limit, which is 5mph throughout the site.

There will be no refunds given for early departure for any reason whatsoever.

These rules are for the benefit of everyone and to ensure you have an amazing stay with us. Unfortunately, if you ignore them, you may be asked to leave, no refunds will be given, and you may lose your deposit.

In case of emergency, you can contact us on 07498212039 24 hours a day.

Camping Terms & Conditions

We are a relatively small campsite and want to keep it as somewhere people can come and enjoy the beautiful surroundings in a relaxing atmosphere.

We have tried to keep the campsite environment as true to nature as possible but as such there are inevitably some natural features where campers should take extra care including on the terraces, in the woodland and on the stone paths.

Campers should familiarise themselves with the site during daylight hours so that they know where the terraces, streams, steps, paths, woodland, boundaries and fencing are located.

Please familiarise yourself with the location of the fire extinguishers and water buckets which are located within the camping areas.

Parents must supervise their children at all times whilst on the site especially around the toilet blocks, shower block and wash up area.

We accept bookings from the following: families, couples, groups aged 18 and over (by prior arrangement), groups 16 – 18 accompanied by an adult, Duke of Edinburgh or similar groups. We do not accept bookings from stag/hen parties or unaccompanied under 16s.

Our quiet time is from 10:30pm until 7:00am. Please always be considerate to other campers as we are a family campsite. All music must be turned off by 9:00pm and a night warden will patrol the site throughout the night. Unfortunately, if you do not adhere to the quiet time rules you may be asked to leave.

In the unlikely event that you are disturbed by people making too much noise, please call us on 07498212039 (24 hours).

Please observe the campsite speed limit, which is 5mph throughout the site.

We do not allow commercial vehicles, including vans on site. (campervans allowed).

Please note we only have a very limited number of additional spaces for extra cars (1 car is allowed per pitch). Please let us know if you would like to bring an extra car before arriving on site so we can make sure we have capacity for this. Extra cars are charged at £10 per night.

Campers should not attempt to climb any of the dry stone walls or fences around the site. Please do not pitch within 2 metres of the dry stone walls and please do not remove stones from them as this could make them unstable.

Please do not pitch under any overhanging tree branches in windy weather.

Please leave a minimum distance of 4 metres between yourselves and your neighbours when pitching your tent.

Obedient dogs are welcome. Dogs must be kept on a lead at all times and must not be left unattended. Please clean up immediately after your dog.

Open fires are not allowed, fire pits are available to hire from reception or you can use your own if it is raised off the ground. Fire pits are only suitable for outdoor use and should never be placed inside a tent or awning. Fire pits should be given adequate time to cool down (at least 4 hours) before attempting to move them.

BBQ's are allowed if raised off the ground. You can borrow a BBQ stand from reception - £10 deposit required. Please do not put BBQ's on the wooden picnic bench or grass.

IF YOU BURN THE GRASS OR PICNIC BENCH WITH A BBQ OR FIRE YOU WILL BE CHARGED £25.00 FOR ITS REPAIR.

Waste should be disposed of in the appropriate bins.

We do not accept responsibility for any damage, loss or injury to any member of your party, vehicle or possessions.

Any accidents must be reported to reception as soon as is practically possible.

Campers agree not to cause any damage during their stay. All damage must be paid for immediately.

There will be no refunds given for early departure for any reason whatsoever.

These rules are for the benefit of everyone and to ensure you have an amazing stay with us.

Unfortunately, if you ignore them, you may be asked to leave, and no refunds will be given.

In case of emergency, you can contact us on 07498212039 24 hours a day.

Fire pit hire

  • Place the fire pit on a stable level surface. The entire fire pit will become hot when lit.
  • Do not place the fire pit within 8 feet of any tent or awning or in any tent or awning.
  • Do not light the fire pit in windy conditions which could blow flames and embers towards combustible materials.
  • Children and animals should always be supervised when using the fire pit.
  • Do not attempt to move the fire pit once lit or within 4 hours of being extinguished.
  • Do not empty hot ash into the rubbish bins.
  • Do not dispose of ash from the fire pits on campsite pitches or in bushes, please return the used fire pit to reception where we will dispose of the ash.
  • Make sure you familiarise yourself with the fire extinguisher locations around the campsite fields. These are indicated on the site map that you will receive upon check in.

Cancellation Policy

Coronavirus – temporary override of cancellation policy.

Book now with confidence knowing you will not lose your money if there is a future lockdown.

If your booking falls within a lockdown period we will issue you a voucher for the full amount you have paid for your booking, which can be used up until the end of 2022. Please note this cannot be exchanged for cash.


Standard cancellation policy

Bookings cannot be amended, moved or cancelled within 28 days of arrival. No refunds will be given.

We reserve the right to cancel bookings for reasons deemed necessary by the management.

Refunds will be subject to a 5% administration charge (minimum £2.00).

We cannot give refunds or move bookings because of poor weather. We are not liable for refunds or expenses you incur in the event we are prevented from fulfilling your booking as a result of circumstances beyond our control. Including (but not be limited to) war, terrorism, riots or civil unrest, industrial action, flooding, natural disaster, epidemics, health risks or such similar events ("Force Majeure"). We recommend that you have adequate holiday insurance in place to cover this.

We reserve the right to amend the price paid for a booking if this does not match the price advertised on our website or if there is an error with the booking system.

If you made a booking over the phone, you have 24 hours to let us know via email if you do not agree to our terms and conditions, otherwise we will assume your acceptance of them.

Privacy Policy

1. Privacy & Data Protection

The new EU General Data Protection Regulation (GDPR) comes into force on 25th May 2018.
As campsite owners we need to record personal information for all our campers. We have a responsibility to comply with the obligations placed on Data Processors by the regulation. This is our personal commitment to data privacy. This is a responsibility we take very seriously. We believe:

  • User privacy and data protection are human rights
  • We have a duty of care to the clients' whose data we hold
  • Data is a liability, it should only be collected and processed when absolutely necessary
  • We will never sell, rent or otherwise distribute or make public your personal information
2. Relevant Legislation

This website and our business systems are maintained to comply with the following data protection and user privacy regulations:
UK Data Protection Act 1988 (DPA) and the new GDPR regulations EU General Data Protection Regulation 2018 (GDPR). By adhering to these guidelines it is likely that our website and business systems will be compliant with the data protection and user privacy legislation set by many other countries and territories as well. If you have any queries please contact us directly at info@howgill-lodge.co.uk or by phone on 01756 720655

3. Personal Information Collected by this Site and Why

We may collect the following information:

  • Name, address and postcode
  • Contact information including email address
  • Credit/debit card details (not stored or retained)
  • Other information relevant to customer surveys and/or offers

We require this information to process your booking and provide you with good customer service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our services.
  • We may periodically send promotional emails about special offers or other information that may be of interest using the email address that you have provided.

This site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people visiting our site and to better understand how they find and use our web pages.

GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer's IP address, which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor (see below).

GA makes use of cookies, details of which can be found on Google's developer guides. Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.

Should you choose to contact us using an email link like this one, none of the data that you supply will be stored by this website or passed to / be processed by any of the third party data processors. Instead the data will be collated into an email and sent to us and stored in our Google Mail Cloud. You can read more about Google Security here

4. Personal Data Storage & Processing

No personal data is stored by this website.

As campsite owners we do store credit card details that have been supplied to us by a customer in order to confirm booking information.

We will ensure that all data is processed responsibly, securely and only for the purposes for which it was collected.

All emails that we build will have a simple unsubscribe link.

5. Links to other websites

This website may contain links to other websites of interest, however, once you have used these links to leave our site, you should note that we do not have any control over that other website. We cannot, therefore, be responsible for the protection and privacy of any information that you provide whilst visiting such sites as they are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

6. Data Safety Breaches

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we hold.

We will report any unlawful data breach of this website's database to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

Environmental Policy

Howgill Campsite Ltd is committed to enhancing our environment and we strive continuously to reduce our impact on it. We go beyond basic legal and regulatory requirements in order to fulfil our environmental agenda.

We are committed to providing excellence in customer service and superior comfort for all our guests whilst upholding our dedication to help preserve and protect our natural environment and our planet.

Our Environmental/Green Policy outlines how we aim to minimise our carbon footprint as much as possible. We currently:

  • Use paper made from sustainable sources.
  • Buy pens made from recycled CD cases.
  • Use energy saving light bulbs throughout the site wherever possible.
  • Recycle all glass, paper and plastic.
  • Utilise the internet and email as a means to distribute information such as newsletters, brochures and letters.
  • Encourage guests to forget about their car whilst staying with us and enjoy the natural breath-taking beauty of the 30,000 acre Bolton Abbey estate by foot.

With the "reduce, reuse, recycle" philosophy at the heart of our activities we are focusing on the following areas:

  • Energy consumption.
  • Waste reduction.
  • Sustainable land management.
  • Employee awareness.
  • Sustainable procurement.

The following will underpin these objectives:

  • Consistent monitoring of our energy consumption to highlight potential and achieved reductions in energy consumed.
  • To reduce the amount of waste we produce and that we send to landfill.
  • To promote the environmental agenda to employees, visitors and guests and ensure that all new staff are given an environmental induction on our aims and objectives.
  • Preserve and enhance the biodiversity, natural heritage and long term sustainability of the land.

Continue to source products and services from suppliers who share and demonstrate our environmental ambitions.

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AA Five Star Guest Accommodation
AA 5 Pennants Award
Campstead Excellent
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